Terms of service

Effective Date: MAY 20, 2025

Welcome to Oro Palace. These Terms of Service ("Terms") govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms. If you do not agree, please do not use our website.

About Us

Oro Palace is an online jewelry retailer specializing in manufacturing of high quality, stylish and exquisite 10k,14k and 18k jewelry products. Our website is operated by Oro Palace, located in Los Angeles, CA USA.

Products & Pricing

All products are subject to availability. We reserve the right to modify or discontinue items without notice.
Prices are listed in US Dollars $ and are subject to change at any time. We make every effort to display accurate prices and descriptions, but errors may occur.

Orders & Payments

By placing an order, you agree to provide current, complete, and accurate information.
We accept payments via

Credit & Debit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover

Digital Wallets

  • Apple Pay
  • Google Pay
  • Samsung Pay

Paypal

Orders will not be shipped until payment has been processed.

Shipping & Delivery

We ship to USA. Estimated delivery times are provided for convenience but are not guaranteed. You are responsible for any customs fees, duties, or taxes applicable in your location.

Returns & Exchanges

We accept returns or exchanges within 3 days of delivery. To be eligible, items must be unused, in their original condition, and with all original packaging.

To request a return or exchange, please contact us within 3 days of receiving your order at oropalacela@gmail.com or call us at 213-623-2990.

Important Notes:

  • Customers are responsible for return shipping costs and the return shipping label.
  • We do not accept returns or exchanges after the 3-day window.
  • Custom, personalized, or final sale items are non-returnable and non-refundable.

Intellectual Property

All content on this site—including images, text, logos, and designs—is the property of Oro Palace and protected by copyright laws. You may not use any content without written permission.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Changes to Terms

We reserve the right to update or change these Terms at any time. Continued use of the website after changes means you accept the revised Terms.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:
📧 oropalacela@gmail.com
📞 213-623-2990